PACKAGES REFUNDS: Due to the pricing and variations in packages. We do not offer refunds in packages. Some packages offer seasonal products/services that might be not available at time of submission, in such cases we reserve the right to replace the product with something similar or close to the item described in the package.
PRODUCTS RETURNS & REFUNDS: Product refund policy is applied according to the following guidelines.
- An unopened/unused product might be returned for a full refund within 30 days of purchase. See custom orders below.
- A partially used Dermalogica product might be returned withing 60 days for a full refund if 50% or more of the product remains in the original container.
- Other brand products might be returned and be treated on individual basis.
- Custom orders (products that we don't have in stock and we order just for you, or large orders) are non refundable.
- We reserve the right to limit the number of refunds per customer.
- All returns required proof of purchase.
- Please allow 2-4 days for credit card refund to take place.
SERVICE REFUNDS: Due to the nature of our services we do not offer refund on services. The services we offer are not guarantee to give results. Although our service can provide temporary improvement (or relieve) for skin, nail, body or muscular conditions, they are not designed to cure any condition or disease, regardless of how light or severe it is.
At our own discretion we may issue a refund by doing an individual review of your visit.
REFUND ON GIFT CERTIFICATES: Please be aware of the following terms for refund on certificates issued by The Livermore Spa:
- Promotional Certificates are not refundable. This was indicating as part of the terms when purchasing the promotion.
- Customers that paid the full value of the certificate are eligible for a refund only if they present proof of purchase.
- We can only redeem the certificate to the original buyer.
- Certificates are nonexchangeable for any types of monies.
- Certificates that expired will follow applicable laws and regulations imposed by the State of California.
- Third party certificates must be redeemed in full, the unused part of a third party certificate will be returned to the carrier in the form of Livermore Spa certificate.
The Livermore Spa Inc., reserves the right to change policies at anytime without notice. We reserve the right to refuse service to anyone.